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A tenant admin uses the Manage Users page to add new users, delete users, edit the properties of existing users and download/upload a csv file containing user data. Click the Manage Users link to display the frevvo user list. To the right of each user name are icons described below.

If you are logged in as the superuser admin you must first click the Manage Tenants link to display the list of tenants. Then click the button to manage users/roles for the desired tenant. Then click the Manage Users link.

 On this page:


Add New User

Create new tenant users on the Manage Users page.

Click  add new user icon at the top of the user list.

  1. Complete the new user form. 
  2. User names can contain characters, numbers, dot (.), hyphen (-) and the underscore (_) and cannot start with a number. Max length is 50 characters.

  3. Assign roles to the user. NOTE: Assign the special role frevvo.Designer to any user who needs permission to create forms and workflows.
  4. You can assign multiple roles to any user by clicking the "+" icon
  5. Assign a reports to for any user who needs to route a form they fill in to their manager. For example a PTO request.
  6. Submit the form

Add Tenant Admin

You can add additional tenant admins by click the  icon. This creates a new user with the special permission required to login and manage the tenant. You cannot add this special tenant admin to an existing user. This is the only way to to grant this special tenant admin permission.  

If you want to disable a tenant admin, edit that user by clicking the  button and add the frevvo.ReadOnly role. You can also delete all tenant admin except the initial tenant admin created while creating the tenant. One common case is that you need to remove admin access to a person who initially had that permission via the initial tenant admin. To do this:

  1. Create a new tenant admin
  2. Edit the original tenant admin and add the role frevvo.ReadOnly

Edit Admin Users 

There is also a short-cut to edit the initial tenant admin – click the button above the alphabet list to go directly to the initial tenant admin's edit page. You can also distinguish the initial tenant admin from non-admins because the initial tenant admin cannot be deleted so it does not have the  button. If you added additional tenant admins, the user list does not make it readily apparent that a user has that special admin access permission. Currently the way to distinguish an admin is click on each user's  button and see if the user has the Manage Tenant functions. 

Bulk Transfer of Users and Roles

frevvo customers that have a large number of users with assigned roles, may need to import these (userids/roles) into frevvo. frevvo provides the ability to perform a bulk import of user data.

Only tenant admins may import user data and associated roles. The upload/download users links are available for tenants using the frevvo security manager or delegating/container managed security managers. Only the download option is available for the frevvo default tenant.

Download Users and Roles

  • Make sure you are logged in as the tenant admin. Click the Manage Users link.
  • Click the download users csv file icon.
  • This downloads a complete comma separated file that includes the list of the users and their assigned roles in the current tenant. Roles that exist in the tenant but are not assigned to any users will not be included in the file.The fields are comma separated. The following is an example:

  • The first row contains the column names. Descriptions of the field/column names in the file are listed in the table:

    Field/Column NameDescription
    userIdThe unique user id used for login. Required
    tenantThe tenant identifier is optional. If not supplied, it defaults to the current tenant. Attempts to upload users for another tenant shows a validation error.
    passwordFor newly inserted users, the plain text password. Always blank on download.
    firstNameUser's first name.
    lastNameUser's last name.
    emailUser's email address. Required
    enabledSet to 'true' to enable the user
    reportsToThe userId of the user that the user reports to, if any.
    rolesA list of the user's roles, separated by the '|' character. Roles are inserted as necessary. Spaces are not allowed in role names.
    transactionEither blank or 'DELETE'. If DELETE then the user will be removed. Otherwise, the user is updated if it exists or inserted as necessary.

    To include a ',' (comma) in a field, escape it with a leading '\' character. To include a '|' (bar) in a role name, escape it with a leading '\' char.

    To delete a user, enter DELETE into the transaction column of the file for that user. The user id and tenant fields are required for successful deletion. The message "Attempting to delete non-existing userId. It will be ignored." displays if the user id does not exist.

  • Although csv files can be opened in an program, they are best viewed through some kind of spreadsheet program. Here is the file when it is opened with Excel:

    Notice the password column is blank.

Upload Users csv file

Downloading the user csv file will provide you with the format needed to import users and their associated roles into frevvo. Once you have your csv file ready, follow these steps to upload it:

  • Make sure you are logged in as the tenant admin. Click the Manage Users link.

  • Click the upload csv users icon.
  • Browse to your users csv file and then click Validate. User data is validated prior to successful import. You will see "Validating..." until the validation process is completed. It is useful to report the status especially if you are loading a large csv file. Once validation has succeeded without error, the Load button is enabled to allow the upload. When you click on the Load button, you will see "Loading...".

  • The image shows the the result of a validation that resulted in errors. Users data cannot be uploaded until the errors are corrected. The table showing the validation data is scrollable vertically when loading a large csv file.

If the users.csv file will not pass validation because passwords are required, it is recommended that you provide a default password, then instruct the users to change it on first login using the Manage Personal Information option.

  • A default password was added to the users.csv file that loaded with errors in the image above. The file was uploaded again. This time the validation resulted only in warnings.
  • Click the Load button, the system uploads the same data again from the file. Another validation is performed and if still no error, the users are loaded individually or deleted if specified in the transaction column of the file. Roles are also inserted as necessary.

You will see this message with the number of roles and users that were created: "Users Loaded successfully. 3 Added, 1 Updated, 0 Deleted, 4 Roles Added." Uploading an empty users file displays the message "Users file is empty".

If the  csv file contains a name that is different from the current tenant results in a validation error, upload the file again with the tenant field empty.

If there is a space in a role name in your csv file,you will see the message "role [the name of the role that contains the space for example: V P] - format not permitted (must start with a letter or _, max 16 chars from the set: a-zA-Z0-9_- ). Remove spaces from role names in your file then upload the file again.

Existing users will be updated with the new information if you upload modified versions of your csv file. For example, let's say you have 19 users in your tenant. You download the csv file, change the last name of a user and add a new user (Mary) with a new role (frevvo_designer). When you upload the modified file, you will see this message: "Users Loaded successfully. 1 Added, 19 Updated, 0 Deleted, 1 Roles Added". The existing user will be updated with the new last name, the role of frevvo_designer will be created and new user Mary will be added with that role.  

View User List

Click on a capital letter (A to Z) to display a list of users whose name begins with that letter. Click All to display all current users.

  • Click  at the top of the user list to add a new user.
  • Click  at the top of the user list to add a new tenant admin user.
  • Click  to display that user's home page.
  • Click  to edit that user's management functions.
  • Click  to upload a signature image file that will be applied to all forms this user signs in place of his or her first and last name. See Electronic Signatures for more information.
  • Click to log into frevvo as that user.
  • Click to edit a user's profile including password, e-mail address, max upload attachment size, disable the user.
  • Click  to remove a user from the server.

If you use LDAP or a delegating or custom security manager to define your frevvo users and their roles or groups, you do not see the New User icon on the Manage Users page.

You should not assign any roles (such as Manager, Supervisor, etc.) to a tenant admin user, as this can adversely affect the execution of tasks and activities in work flows. A tenant admin with roles may be accidentally assigned a task actually intended for other non-admin users who have the same role, and the tenant admin could perform the task and thereby disrupt or compromise the work flow or its data.

Adding Superusers 

The superuser admin, whose username is "admin" can add new superusers to the special d (default tenant). Note to login as the superuser either enter the username admin@d (admin is the username and @d specifies the special default tenant), or if the login page has a tenant input field you can login with the username "admin" and enter the tenant name "d" into the tenant field. New Users added to the default tenant automatically become new superusers. This allows you to name additional superusers and then if you want you can disable the built-in superuser. To disable the build-it superuser named "admin" click the button above the alphabet list. This brings you directly to the build-in superuser admin's edit page, or you can click the  icon to the right of the admin name in the user list. Set the Enabled dropdown to false. This will prevent further logins by the built-in superuser named "admin". Note you cannot delete the built-in superuser named "admin". You can however delete any additional admin user you have created.

Edit Users

Click the  button next to any user in the users list to edit that user. You can perform functions such as adding/removing roles, resetting paswords, configuring the Max Attachment size per user etc...The default size for attachments is 10485760 bytes.

Disable Users

The superuser or tenant admin can disable a user. Disabling a user prevents that user from logging into the form server. If the user has the role frevvo.Designer (aka. was a designer user) the users' forms will become inaccessible to other users. Even if the forms were public users will get the error "This resource belongs to a disabled user". To disable a designer user but keep the form accessible, change the user's role from frevvo.designer to frevvo.readonly and set the Enabled dropdown back to true. In this case when the user tries to login they will get the error "Login is currently disabled".

To disable a user click the  icon to the right of the user's name in the user list. Set the Enabled dropdown to false. If this user is already logged into the form server they will be able to continue using the form server until they logout. At that point future logins will be blocked with the error "Your account is disabled". 

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