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    1. Login to 
      as an  administrator (user:admin and password:admin if you have not changed it)
    2. Click on Manage and then Manage Tenants
    3. You will see a page where the current tenants are listed. If this is a new installation you will only see the default tenant d
    4. Click on the plus icon to add a new tenant.
    5. Configure the new tenant - Choose LDAP Security Manager.from the Security Manager Class drop down.
titleAdd New Tenant Screen

Add New Tenant

titleEdit Existing Tenant Screen

      1. Enter your LDAP Configuration Properties and Sample Configurations. Alternatively, you can start off from one of the sample configurations and provide only the key information listed above. See below for information on the TLS checkbox.


        The Name/value table highlighted in the image allows you to configure up to 10 additional LDAP properties. See this Oracle website for a complete list of all available LDAP properties. For example, you can configure

        to ignore or follow referrals.

        Setting the java.naming.referral property to a value of "ignore" in the Name/Value table configures

        to ignore referrals. Consult your LDAP Administrator for the details.

      2. If you are creating a new tenant:
        1. Enter a tenant id, a tenant name and description.
        2. The Max Concurrent Users is the maximum allowed by your license or less.
        3. Specify the User ID, password and email address of a user that will have the tenant admin permission. This user id is the Backdoor Admin built-in admin and can be used to access tenant administrative functions if you cannot log in as an authenticated LDAP tenant admin.
          1. The tenant admin id, password and email fields are required. The Change password on next login is optional. It is checked by default.
        4. Click Submit. You will see your new tenant in the tenant list if the connection to your LDAP server is successful.



The Ignore Case and Notify checkboxes are checked by default. It is recommended that you leave them checked. Refer to Mixed or Upper case User Names topic for an explanation of the Ignore Case option.

The Notify checkbox determines whether the task notification emails setup in

flows are sent or not.

Clicking the submit button tests the connection. Any errors are displayed at the top of the form. Here is an example of an error when there is a typo in the LDAP server name:

Here is another example if the connection password is not correct


Since you are using LDAP to define

users and roles (i.e., groups), you do not see an Add User icon or Add Role icon on the Manage Users or Manage Roles pages.



Built-in admin

 A Tenant admin can login directly to Live Forms or login with a user id who has been given tenant admin permissions in your Active Directory.

When you create a new tenant you are prompted to set up a tenant admin user id, password and email address. This tenant admin does not authenticate via your LDAP IDP. It only exists in Live Forms. If you experience an issue with your LDAP configuration such that you can't login as an Active Directory authenticated user, use this account provides a backdoor you can use to login to your tenant as a tenant admin in order to fix your configuration issue. The Backdoor Admin built-in admin is able to access the

tenant admin functions if your LDAP Server should become inaccessible. Only one backdoor built-in tenant admin account is supported.


Browse this URL to login as the Backdoor Adminbuilt-in admin: <base_URL>/frevvo/web/admin/login. When specified,

will prepend the base URL to the URLs in your Form/Document Actions. The <base_URL> is typically http(s)://<your servername>:<port>.

  • You must use the admin specific URL - <base-url>/frevvo/web/admin/login - to login as the backdoor built-in admin.
  • Non admin users can also login using the admin specific URL.


  • Login as your authenticated LDAP tenant admin. Click the Edit Tenant link. The Admin User information is displayed .
  • If logging in as the authenticated LDAP tenant admin is not possible, browse this admin specific URL - <base-url>/frevvo/web/admin/login. Enter the Backdoor Admin built-in admin userid. Click Forgot Password? Once you have changed the password, browse the admin specific URL again and login with the tenant admin user id and the new password. If you need to change the password again, or make changes to your tenant, click the Edit Tenant link. The Backdoor Admin built-in admin password can be changed on this screen.

    This error message displays if any other user clicks on the Forgot Password? link after browsing the admin specific URL:



  1. Login as your authenticated LDAP tenant admin. Click the Edit Tenant link. The Admin User information is displayed .
  2. If logging in as the authenticated LDAP tenant admin is not possible, the frevvo (Cloud customers) and in-house superuser can see the Backdoor Admin built-in admin tenant userid from the Edit Tenant page.