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  1. The primary source of information is the 
    Frevvoproduct
     log file. In most cases, the LDAP connector will try to indicate what the problem is in the logs. In the log file, look for lines with LDAPSecurityManager or LdapDao.
  2. It is useful to have an LDAP browser at hand, for instance, the Apache Directory Studio. With the browser you can:
    1.  Check if the connection parameters that you configured in 
      Frevvoproduct
       are correct.
    2.  Run queries against LDAP and make sure that the expressions you configured in 
      Frevvoproduct
        are correct and returning what you expect.
  3. If you can't spot the problem and need to contact frevvo support:
    1. Stop 
      Frevvoproduct
    2. Go to <frevvo-home>/tomcat/logs/frevvo.log.
    3. Follow these steps to change the log level from INFO to DEBUG
    4. Restart 
      Frevvoproduct
    5. Execute the steps that is causing problems.
    6. Send the log file (zip) to Live Forms support (support@frevvo.com) with a description of the problem.
    7. Restore the log level to INFO.

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This is can be a problem with the expression you configured in All Users Filter (for users) and/or All Groups Filter (for groups) on the Edit Tenant screen. Also verify that the search bases are correct in the Users Base (users) and Groups Base (groups) fields. The LDAP Browser is useful here. Execute a search directly on your LDAP server using the same expression and bases you configured in 

Frevvoproduct
 and check if the result is correct.

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Although the user list from the LDAP appears correct, the user does not appear in the admin search for a task locked by a user.

  1.  Verify that your LDAP configuration is correct.
  2. Check if the MaxPageSize property is set in Active Directory.  Look for "MaxPageSize" on this Microsoft Support Page for reference. The default value is 1000.
  3. Change the MaxPageSize from 1000 to the number of users/groups in your Active Directory.

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