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  1. Select the feature from the toolbar first, then type your text. For example, to write in bold, click the button on the toolbar then type your text. Bolded characters display as you type.
  2. Select a portion or all of the text in the Editing area with your mouse then select the feature from the toolbar.

  • If you are using the Chrome browser, you must type the text, select it and then click the menu option.
  • You can include (copy/paste) special characters that get encoded as special entity references in the text of the Message control, Examples of these special characters are left and right quotes etc...
    forces special non-ascii entities to be encoded numerically. Check this website for the list of known entity references.   
  •  In-house customers can add custom fonts to the Fonts dropdown in the Rich Text Editor. Refer to Customizing Fonts in the Message Control Rich Text Editor for the details.
Exiting the Rich Text Editor