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Tip

Here are several common configuration errors that can be easily solved.

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If you need help with the installation and configuration process contact us. Our client services team is available to install and configure 

Frevvoproduct
on your computer via a web meeting.

Common Configuration Solutions:

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maxLevel1

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This is often caused by running your web app container (ex: tomcat) under a SUN Oracle JDK or JRE that is not version 1.5.0 update 8 or later. Verify that you are running with the required JDK or JRE. If not, to solve this, download & install JDK or JRE 1.5.0 version 8 or later from http://www.sun.com. Set your JAVA_HOME on windows to the JDK or JRE install directory on your computer. Then restart your web app container.

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Live Forms fails to install/start as windows service

Here are some troubleshooting tips for Windows 32 and 64 bit operating systems.

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This is caused by a known issue with Microsoft security update MS11-081 released on October 11, 2011. For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:
2628724  Some drop-down lists and combo boxes do not appear in Internet Explorer 7 after you install security update 2586448

Contact Us

If you need help with the installation and configuration process contact us. Our client services team is available to install and configure 

Frevvoproduct
on your computer via a web meeting.