The Server Configuration page displays your current installed license details. Update your license using this page. The form server will immediately update and run with the new license key.
Just a reminder - you must request a v9 license when running v9.0+.
To enter your license key:
The tenant admin for cloud customers can view the details of their current license on the Manage License & Usage page.
An overage alert will appear if your submission exceed your license plan.
Contact us to purchase or change your plan.
Live Forms Online tracks the number of submission entries your tenant users create in the Live Forms database. A Production Submission and Total Submission count is reported.
The Production Submission count increments when:
The Total Submission count increments when:
You can view the number of Production and Total Submissions used each month in your tenant by logging in as the tenant administrator. Click the Manage License & Usage link on the main tenant management page to view the list.
Please visit frevvo's terminology page for additional information on Production Submissions and billing.
The types of users in your organization may affect the License that you purchase. Refer to the definitions below.
Concurrent users are users that are logged in to simultaneously. Generally, for Intranet forms/workflows you want to calculate how many users will concurrently be accessing the forms, since in most cases, on an Intranet, people want to know who is submitting the form. For Extranet forms, you generally do not have authenticated users. For instance, a 10-concurrent user license means 10 users can be logged in simultaneously to .
Licenses can be purchased for a maximum number of users. This type of license is only available for tenants configured with the Default Security Manager. A Named User license controls the number of users the superuser (in-house) or tenant admin can create across all tenants
The number of Named Users shows in the Server Configuration screens accessible to the in-house superadmin and the tenant admin.
These are users that don't need an account in and also aren't involved in any of the items described above. Anonymous users do NOT count as users and therefore are not limited by the license. Common examples are filling out a survey or a contact form.