Here are several common configuration errors that can be easily solved.
If you need help with the installation and configuration process contact us. Our client services team is available to install and configure on your computer via a web meeting.
A v10 license is required. v9 licenses will not work. Be sure you have requested a v10 license by emailing email@example.com.
Common Configuration Solutions:
You see the following error message on frevvo's login page when you try to access the login page in your browser at http://<yourhost><port>/frevvo/web/login
"Unable to renew license for 1 attempt(s). Your license will expire in 2 day(s). Please contact frevvo for help."
You will also see the following error in the tomcat log file:
WARNING: License monitor: failed to authorize start up for 0 attempts. Next attempt in 1 hours.
There are a few possible causes of this:
This is often caused by running your frevvo Form Server under an older version of Java/JDK. Please follow the steps in the JDK Prerequisite page. Then restart your frevvo Server.
This may also be caused by an incorrect string content in the license key. To check the license, login via superuser and then click "Server Configuration". You can also check the users schema resource table in your database. This table has an entry with the license information.
Sometimes Java is not able to validate frevvo license server certificate. In this case you may see the following error in the tomcat log file:
<timestamp> |-ERROR [LicMon] [c.f.s.s.LicenseMonitor] - Could not process startup request. Got: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
This may happen if you started using another application which forces the use of their own root certificate. To correct this, add the frevvo certificate to your server's Java cacerts, which means we tell Java to 'trust this cert; no need to validate'. However, you will have to do this again when you update the java install and or we update our certificate. Here are the steps:
This may be due to your external http traffic being routed through a proxy server.
If your company uses a proxy server, your Form Server may not be able to communicate with the license server directly. has configuration parameters to enable communication from the Form Server to the license server via your proxy.
# HTTP Proxy Configuration for licensing #frevvo.proxy.host=<your HTTP Proxy Host> #frevvo.proxy.port=<HTTP Proxy port> #frevvo.proxy.username=<HTTP username> #frevvo.proxy.password=<HTTP password> #frevvo.proxy.ntlm=<true or false> - Set frevvo.proxy.ldap to true to enable NTLM authentication proxy access.
Sometimes, especially on Windows, the license is not accepted. If so, please restart your frevvo server and try again. Please check the frevvo forum or contact us for additional help.
License issues have several common causes. A proxy server can be the cause of these error messages.
To diagnose license issue:
If you need further help send the results of all above diagnostic steps to firstname.lastname@example.org.
When a form instantiation is attempted from an expired tenant, the user is redirected to the login page. You may see the error message "Tenant is expired (license expiration). Please contact frevvo support to renew." Contact frevvo for help.