Here are several common configuration errors that can be easily solved.
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You see the following error message on frevvo's login page when you try to access the login page in your browser at http://<yourhost><port>/frevvo/web/login
"Unable to renew license for 1 attempt(s). Your license will expire in 2 day(s). Please contact frevvo for help."
You will also see the following error in the tomcat log file:
WARNING: License monitor: failed to authorize start up for 0 attempts. Next attempt in 1 hours.
This is often caused by running your web app container (ex: tomcat) under a SUN JDK or JRE that is not version 1.5.0 update 8 or later. Verify that you are running with the required JDK or JRE. If not, to solve this, download & install JDK or JRE 1.5.0 version 8 or later from http://www.sun.com. Set your JAVA_HOME on windows to the JDK or JRE install directory on your computer. Then restart your web app container.
This may also be caused by an incorrect string content in the license key. To check the license, login via superuser and then click "Server Configuration". You can also check the users schema resource table in your database. This table has an entry with the license information.
This may be due to your external http traffic being routed through a proxy server.
If your company uses a Proxy Server, your Form Server may not be able to communicate with the license server directly. has web configuration parameters to enable communication from the Form Server to the license server via your proxy. Edit the following parameters in <frevvo installdir>/frevvo/tomcat/webapps/frevvo/WEB-INF/web.xml or override them at the container level by putting the parameters into frevvo.xml, eg: on Tomcat in tomcat/config/catalina/localhost/frevvo.xml.
|frevvo.proxy.host||HTTP Proxy Host|
|frevvo.proxy.port||HTTP Proxy port|
|frevvo.proxy.ldap||true | false|
Set frevvo.proxy.ldap to true to enable NTLM authentication proxy access.
Sometimes, especially on Windows, the license is not accepted. If so, please restart your frevvo server and try again. Please, check the frevvo forum or contact us for additional help.
License issues have several common causes. A proxy server can be the cause of these error messages.
To diagnose license issue:
If you need further help send the results of all above diagnostic steps to support at frevvo.com.
Here are some troubleshooting tips for Windows 32 and 64 bit operating systems.
This is caused by a known issue with Microsoft security update MS11-081 released on October 11, 2011. For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:
2628724 Some drop-down lists and combo boxes do not appear in Internet Explorer 7 after you install security update 2586448
If you need help with the installation and configuration process contact us. Our client services team is available to install and configure on your computer via a web meeting.